Terms of Service

1. Acceptance

By creating an account, configuring an agent, claiming a phone number, or otherwise using CallMy.Attorney (the “Service”), you agree to these Terms of Service (the “Terms”). If you do not agree, do not use the Service. If you accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization.

2. Who we are

The Service is operated by callmy.attorney(the “Provider”, “we”, “us”).

3. What the Service does

• Provides a phone number to which inbound calls are routed.
• Uses AI (large language models, speech-to-text, and text-to-speech) to greet callers, conduct non-privileged intake, and book consultations on a connected Google Calendar or Microsoft 365 calendar.
• Sends a calendar invite to the caller and a transcript with structured intake summary to the Subscriber via email.
• Provides a dashboard for the Subscriber to view call history, transcripts, bookings, and configuration.

4. Not legal advice — no attorney-client relationship

We are not a law firm. Nothing produced by the Service — including transcripts, summaries, intake forms, AI-generated text, or any other output — constitutes legal advice. Use of the Service does not create an attorney-client relationship between you (or your callers) and us.

The Service is a tool used by law firms to handle intake. Whether an attorney-client relationship exists between a Caller and a Subscriber is determined exclusively by the Caller and the Subscriber under the law of the applicable jurisdiction.

5. Eligibility

• You must be at least 18 years old.
• You must be capable of forming a binding contract under applicable law.
• If you are signing up on behalf of a firm or other entity, you represent that you have authority to bind that entity.
• You must not be barred from receiving software services under U.S. or other applicable laws.

6. Account and security

• You are responsible for all activity that occurs under your account.
• You are responsible for the confidentiality of your sign-in credentials.
• You must notify us promptly of any unauthorized access or use.
• You are responsible for the accuracy of information you provide, including firm name, agent prompt customizations, calendar credentials, and your callers' awareness of recording.

7. Acceptable use

You will not use the Service to:

• Engage in unlawful activity or facilitate the unlawful activity of others.
• Make outbound calls. The Service is built for inbound call handling only.
• Harass, defraud, impersonate, or threaten any person.
• Reverse engineer, scrape, or attempt to discover the source code, system prompts, model weights, or other proprietary components of the Service or its sub-processors.
• Resell, sublicense, or transfer access to the Service without our written consent.
• Bypass or attempt to bypass the privacy guardrails in the agent (e.g., extracting Social Security numbers or other sensitive data through prompt manipulation).
• Use the Service to engage in the unauthorized practice of law in any jurisdiction.

8. AI calls — disclosure and recording compliance

The Service uses AI to handle inbound calls. You acknowledge and agree that:

• The AI agent identifies itself as an AI at the beginning of each call.
• Calls may be recorded and transcribed by the Service.
• You are solely responsible for ensuring AI-call disclosure and call-recording practices comply with all applicable laws in every jurisdiction from which your callers may originate, including but not limited to: California AB 2905, Florida SB 1262, two-party consent recording statutes (CA, FL, IL, MD, MA, MT, NH, PA, WA, and others), the EU AI Act, and the UK Ofcom Calling Line Identification rules.
• If your business operates in a jurisdiction with specific compliance obligations, you must customize the agent's opening message via the system-prompt-additions feature to satisfy those obligations.

9. Phone numbers and telephony

• Phone numbers provisioned through the Service are sourced either from Vapi (US-only) or from the Provider's master Twilio account, depending on the option selected during onboarding.
• The Provider retains ultimate ownership of the underlying telecom account; numbers are licensed to the Subscriber for the duration of an active subscription.
• The Subscriber may not use a Service-provisioned number for purposes other than receiving inbound consultation-intake calls intended for that Subscriber's firm.
• Numbers may be reclaimed by the Provider upon termination, suspension, or non-payment.

10. Calendar integrations

• The Service may be connected to a single Google Calendar account and a single Microsoft 365 / Outlook account per organization.
• The Service creates a secondary calendar in the connected account and writes consultation events to it. The Service does not write to or modify the user's primary calendar.
• The Service queries free/busy data across the connected calendar(s) to avoid double-booking; free/busy reveals only busy/free intervals, not event details.
• The Subscriber may disconnect at any time, after which the OAuth tokens are revoked. The secondary calendar remains in the user's calendar account for them to manage.

11. Fees and billing

[Pricing structure, plan terms, billing cadence, refund policy, late fees, and applicable taxes to be defined.]

12. Intellectual property

• The Service, including all software, agent prompts, voice models, brand assets, and documentation, is owned by the Provider or its licensors.
• Customer data (transcripts, intake summaries, audio recordings, calendar entries) remains the property of the Subscriber.
• You grant the Provider a limited, worldwide, royalty-free license to process Customer Data solely to deliver, maintain, secure, and improve the Service.
• You may not use the Provider's name, logos, or other brand assets in advertising, press, or product integrations without prior written permission.

13. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

14. Third-party services

The Service relies on third-party providers (see the Privacy Policy for the current list). The Provider is not responsible for outages, data losses, pricing changes, or other adverse events caused by those providers. If a third-party provider materially changes its terms in a way that affects the Service, we will work to substitute a comparable provider where reasonably feasible.

15. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ERROR-FREE, OR BE SUITABLE FOR THE OPERATION OF A LEGAL PRACTICE.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID THE PROVIDER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

IN NO EVENT WILL THE PROVIDER BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, LOST REVENUE, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to defend, indemnify, and hold harmless the Provider, its officers, directors, employees, agents, and sub-processors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or relating to:

• Your use of the Service in violation of these Terms or applicable law.
• Your failure to make required AI-disclosure or recording-consent announcements.
• Any claim that your firm engaged in the unauthorized practice of law in any jurisdiction in connection with calls handled through the Service.
• Any claim that content you provided (including agent prompt customizations) infringed, misappropriated, or violated any third-party right.

18. Termination

• You may cancel your subscription at any time from the dashboard.
• We may suspend or terminate your account for material breach of these Terms, non-payment, or activity we reasonably believe to be unlawful.
• On termination, your access to the Service ends. We may retain customer data for the retention windows described in the Privacy Policy and as required by law.
• Sections 4, 11, 12, 15, 16, 17, 19, and 20 survive termination.

19. Governing law and venue

These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws principles. Any dispute arising from or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in [COUNTY], [STATE], and you consent to the personal jurisdiction of those courts.

20. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms here and update the “Last updated” date. For material changes, we will provide reasonable advance notice to Subscribers at the email address on file. Continued use of the Service after the effective date constitutes acceptance.

21. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and the Provider regarding the Service and supersede all prior or contemporaneous agreements.
• Assignment. You may not assign these Terms. We may assign them to an affiliate or successor in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver. Failure to enforce a right is not a waiver of that right.
• Force majeure. We are not liable for failure to perform due to causes beyond our reasonable control.

22. Contact

callmy.attorney
info@callmyattorney.io